Support Officer

India | Permanent | 3-5 years

Key Responsibilities:

  • Deliver outbound call campaigns at various stages throughout the student journey to facilitate conversion with the goal of increasing the acceptance rate

  • Develop resources to assist conversion activities including phone scripts, standard text and knowledgebase content

  • Update and maintain student files ensuring that individual applicant records are accurate and current

  • Process general admission requests from International applicants with, but not limited to application deferral, withdrawal or refund

  • Collating applicant data collected at exhibitions and recruitment events and entering data on to the CRM

  • Organising any marketing mailshots including sending letters/e-mails for events and promotional campaigns as and when required

  • Monitoring brochure, prospectus, scholarship sheets, India brochure and other promotional material stock levels, requesting additional copies from the International Office where required or getting them printed/ photocopied locally in India

  • Coordinating the dispatch of panels and brochures or any other material for events as requested by the Regional Advisor

  • Organising any marketing mailshots including sending letters/e-mails for events and promotional campaigns as and when required

  • Follow-up telephone calls to students / alumni who are attending education exhibitions/missions/pre-departure briefings or alumni receptions to be done within two days before the event

  • Make travel arrangements for trips undertaken by the Country Adviser, Regional Advisers and visiting delegates from the International Office which would include booking hotels, flights, transport, updating itineraries and sending booking confirmations

  • To keep India website updated, upload content provided by the Country and Regional Advisers. Liaise with the website service provider to ensure updating happens in a timely fashion

  • Engage in social media marketing by creating Facebook/twitter content and promoting the messages


Person Specification  

  • Bachelor degree in business management, commerce, marketing, project management or equivalent. Relevant postgraduate or professional qualification is desirable not mandatory

  • At least 3 years of experience in account management/ social media marketing /administrative jobs/operations/ support functions

  • Highly skilled in organising events, scheduling appointments, calendars and diaries

  • The candidate needs to have good oral and written communication skills

  • Should be well versed with IT skills in Microsoft office and Google suite

  • Should demonstrate a working knowledge on social media marketing

  • Should demonstrate analytical abilities and key focus on generating insights through data entry and collection

  • The candidate needs to work independently, should possess high levels of attention to detail and be a team player


Interested in talking to OneStep Global?

Please use our contact details here to ask a question or discuss our services. It only needs to be brief - once we receive your message we'll get back to you to discuss the details.

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